Keira is a Team Leader at Citizens Advice Rhondda Cynon Taff. She is directly responsible for the day-to-day service delivery of our Help Through Hardship Project which delivers generalist advice to clients in hardship via a national telephony-based service.

Keira started her career with Citizens Advice in 2020 as a generalist adviser. She then moved to an adviser role on the Help Through Hardship Project in 2021, and progressed to an Advice Coach role, supporting advisers with their training needs as well as supporting quality assurance. Later, Keira became the Team Leader of the Help Through Hardship team and now supports with the operational development of the project.

Keira takes pride in the role that she delivers, and wants to make a difference by helping to tackle food poverty nationally.