A career that makes a difference! (scroll down for more information)

Welcome to our recruitment site

At Citizens Advice Rhondda Cynon Taf (CARCT) we fight for a fairer and more just society, empowering people by giving them a voice and supporting them to improve their quality of life. We achieve this by providing free, independent, impartial, and confidential advice to help them overcome their problems.

We specialise in debt, energy and welfare benefits advice and also deliver general advice from our offices in Pontypridd and Mountain Ash and from another 25 venues across the borough.

We undertake evidence based campaigning to improve policies and practices that negatively affect people’s lives.

Many of our beneficiaries are vulnerable and/or are from the most disadvantaged communities in RCT, and face difficulties such as claiming benefits, employment, housing, managing money and debt.

If you are interested in joining our team, please see details of our opportunities below or connect to receive emails whenever we post a vacancy.

Clients Helped
Issues Advised On
Staff and Volunteers 👩‍💻

Our Values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

The Benefits of Working At Citizens Advice RCT

Competitive Salary

Increases to full advertised rate across first six months linked to agreed quality standards with annual reviews thereafter.
5% Employer Matched Pension Contribution

We match pension payments up to 5% of your gross earnings making for a total pension contribution of 10%.
Flexible Workings Hours

We help you build a working pattern than works for you and our clients.
Training and Development

A tailored training and development programme that allows you to grow and develop into any role in our organisation.
Christmas Closure

Our offices are closed the days falling between Christmas Day and New Years Day.
Annual Leave

We offer 25 days of annual leave plus bank holidays - pro rata for part time staff.
Family and Carer Friendly

We pride ourselves on not taking a one size fits all approach to our team. We aim to help find a way to strike a work / life balance and offer an enhanced maternity / paternity package.
Hybrid Working

Once you have completed your probationary period we will speak with you about the possibility of hybrid working.
Employee Assistance Programme

We provide access to a 24/7, 365 confidential assistance programme that can offer support, including telephone and face to face counselling.
Living Wage Employer

We are proud to be a Living Wage Employer.
Payroll Savings Scheme

Whether saving for christmas, a holiday or a deposit on a house. We offer a payroll savings scheme (administered by Dragonsavers Credit Union) that allows for the deductions to be made directly from your payslip.
Enhanced Sickness Pay

Upon completion of probation you will benefit from a generous sickness absence scheme providing certainty of income at those times when you are unwell.
Reduced Cost Gym Membership

All members of our team are able to access reduced cost gym membership at RCT Leisure For Life venues.
24/7 Virtual GP Access

Consult with doctors via video call or text chat, request medication and prescriptions via video.
Salary Sacrifice

Spread the cost of purchases from Halfords and Currys.

Opportunities

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Testimonials

I've only worked here for a couple of months and already feel part of the CARCT family, it's a challenging role with lots to learn, but so rewarding!

Adviser
Coming from a different country and living far from my family, Citizens Advice has made me feel at home. I feel welcomed, respected and supported by everyone, and I am proud to be part of such a noble cause that reflects my passion for helping others.

Imam Hossain

Adviser
CARCT is the first workplace where I have felt completely accepted and supported as someone with additional needs. From day one, I have been welcomed by an amazing team of colleagues who are always approachable, understanding, and supportive. The positive culture and genuine care shown to staff make it a truly exceptional place to work.

Adviser
Working for Citizens Advice RCT is incredibly rewarding. Seeing the difference in clients between the start and end of an appointment is a real reminder of the positive impact you can have on someone’s life. That sense of support extends to the team, too. On a personal level, I really value how accommodating and flexible Citizens Advice RCT is as an employer. I feel supported and know that my needs matter.

Lynsey Roberts

Adviser
Working at Citizens Advice is so rewarding as supporting the public whom seek advice and support- with a positive outcome for the client, makes my job worthwhile. I have worked for Citizens Advice for five years and you are supported from day one.

Janet Price

Adviser