A career that makes a difference! (scroll down for more information)
Welcome to our recruitment site
At Citizens Advice Rhondda Cynon Taff we fight for a fairer and more just society, empowering people by giving them a voice and supporting them to improve their quality of life. We achieve this by providing free, independent, impartial, and confidential advice to help them overcome their problems.
We specialise in debt and welfare benefits advice and also deliver general advice from our offices in Pontypridd and Mountain Ash and from another 25 venues across the borough.
We undertake evidence based campaigning to improve policies and practices that negatively affect people’s lives.
Many of our beneficiaries are vulnerable and/or are from the most disadvantaged communities in RCT, and face difficulties such as claiming benefits, employment, housing, managing money and debt.
If you are interested in joining our team, please see details of our opportunities below or connect to receive emails whenever we post a vacancy.
Clients Helped
Issues Advised On
Staff and Volunteers 👩💻
Our Values
We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.
We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.
We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.
Testimonials
The Benefits of Working At Citizens Advice RCT
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Competitive Salary
Increases to full advertised rate across first six months linked to agreed quality standards with annual reviews thereafter.
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5% Employer Matched Pension Contribution
We match pension payments up to 5% of your gross earnings making for a total pension contribution of 10%
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Flexible Workings Hours
We help you build a working pattern than works for you and our clients
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Training and Development
A tailored training and development programme that allows you to grow and develop into any role in our organisation.
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Christmas Closure
Our offices are closed the days falling between Christmas Day and New Years Day.
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Annual Leave
We offer 25 days of annual leave plus bank holidays - pro rata for part time staff
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Family and Carer Friendly
We pride ourselves on not taking a one size fits all approach to our team. We aim to help find a way to strike a work / life balance and offer an enhanced maternity / paternity package.
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Hybrid Working
Once you have completed your probationary period you are free to deliver a portion of your working week from home.
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Employee Assistance Programme
We provide access to a 24/7, 365 confidential assistance programme that can offer support, including telephone and face to face counselling.
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Living Wage Employer
We are proud to be a Living Wage Employer
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Payroll Savings Scheme
Whether saving for christmas, a holiday or a deposit on a house. We offer a payroll savings scheme (administered by Dragonsavers Credit Union) that allows for the deductions to be made directly from your payslip
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Enhanced Sickness Pay
Upon completion of probation you will benefit from a generous sickness absence scheme providing certainty of income at those times when you are unwell.
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Reduced Cost Gym Membership
All members of our team are able to access reduced cost gym membership at RCT Leisure For Life venues.
Already working at Citizens Advice Rhondda Cynon Taff?
Let’s recruit together and find your next colleague.