A career that makes a difference! (scroll down for more information)

Welcome to our recruitment site

At Citizens Advice Rhondda Cynon Taff we fight for a fairer and more just society, empowering people by giving them a voice and supporting them to improve their quality of life. We achieve this by providing free, independent, impartial, and confidential advice to help them overcome their problems.

We specialise in debt and welfare benefits advice and also deliver general advice from our offices in Pontypridd and Mountain Ash and from another 25 venues across the borough.

We undertake evidence based campaigning to improve policies and practices that negatively affect people’s lives.

Many of our beneficiaries are vulnerable and/or are from the most disadvantaged communities in RCT, and face difficulties such as claiming benefits, employment, housing, managing money and debt.

If you are interested in joining our team, please see details of our opportunities below or connect to receive emails whenever we post a vacancy.

Clients Helped

Issues Advised On

Staff and Volunteers 👩‍💻

Our Values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

Testimonials

I love everything about the culture, the way I’m treated, developed, nurtured, listened to, cared for and guided. I really feel like I’m supported and that I actually matter at CA. Working for CA is a vocation, a kind of calling more than just a job.

Mark Bebb - Adviser
I've only worked here for a couple of months and already feel part of the CARCT family, it's a challenging role with lots to learn, but so rewarding!

Adviser

The Benefits of Working At Citizens Advice RCT

Competitive Salary

Increases to full advertised rate across first six months linked to agreed quality standards with annual reviews thereafter.
5% Employer Matched Pension Contribution

We match pension payments up to 5% of your gross earnings making for a total pension contribution of 10%
Flexible Workings Hours

We help you build a working pattern than works for you and our clients
Training and Development

A tailored training and development programme that allows you to grow and develop into any role in our organisation.
Christmas Closure

Our offices are closed the days falling between Christmas Day and New Years Day.
Annual Leave

We offer 25 days of annual leave plus bank holidays - pro rata for part time staff
Family and Carer Friendly

We pride ourselves on not taking a one size fits all approach to our team. We aim to help find a way to strike a work / life balance and offer an enhanced maternity / paternity package.
Hybrid Working

Once you have completed your probationary period you are free to deliver a portion of your working week from home.
Employee Assistance Programme

We provide access to a 24/7, 365 confidential assistance programme that can offer support, including telephone and face to face counselling.
Living Wage Employer

We are proud to be a Living Wage Employer
Payroll Savings Scheme

Whether saving for christmas, a holiday or a deposit on a house. We offer a payroll savings scheme (administered by Dragonsavers Credit Union) that allows for the deductions to be made directly from your payslip
Enhanced Sickness Pay

Upon completion of probation you will benefit from a generous sickness absence scheme providing certainty of income at those times when you are unwell.
Reduced Cost Gym Membership

All members of our team are able to access reduced cost gym membership at RCT Leisure For Life venues.